Frequently Asked Questions

You can book your long-distance bus ticket online at ticketprobus.co.za. Simply select your route, date, and preferred carrier, then proceed to payment. Once confirmed, your ticket will be sent to your email and saved in your profile.

We accept major credit and debit cards, including Visa and Mastercard. Additionally, you can pay via EFT.

To change or cancel your booking, you would need to contact the relevant carrier directly. 

No, a digital copy of your ticket on your mobile device is sufficient. Ensure you have a valid ID that matches the name on the ticket when boarding.

Passengers are typically allowed one piece of luggage up to 20kg and a small piece of hand luggage. For specific luggage policies, please refer to the terms of your chosen carrier.

If you anticipate that you will miss the bus, you will need to contact the respective bus carrier to make arrangements for a change of travel date or time. This is subject to the carriers’ terms and conditions. 

Yes! First-time users can enjoy R10 off their first booking. Your discount will automatically be applied on checkout.

You will get 2.5% on all one-way tickets and 5% on return trips when paying with a Mastercard. Your Mastercard discount will automatically be applied on checkout.

We recommend arriving at least 30 minutes before your scheduled departure time to ensure a smooth boarding process.

Seat selection policies vary by carrier. Some allow seat selection during booking, while others assign seats upon boarding.

For assistance, you can reach out to our customer support team via email on [email protected] or contact the relevant carrier.